Refund Eligibility Conditions

Refunds will not be applicable under the following circumstances:

• A discounted or promotional package has been chosen.
• The initial design or strategy plan has been approved by the client.
• Revisions have been requested or initiated by the client.
• The service is categorized as urgent or under an expedited timeline.
• Cancellation is based on non-service-related reasons, including personal or business decisions.
• The client has remained unresponsive for more than 14 consecutive days.
• Our policies or terms of service have been breached.
• A third-party agency or freelancer has been hired for the same project.
• The provided creative brief or onboarding form lacks essential information.
• A complete shift in direction or deliverables has been requested.
• The refund request exceeds the stipulated time window (see service-specific policies).
• Business-related changes like rebranding, business closure, or change of ownership.
• Subjective reasons such as "change of mind," disagreements, or internal matters.
• A 12% processing and administrative fee is deducted from all approved refunds.
• Once the final deliverables are shared as per client approval, no refund is possible.
• Free services or complimentary offers are non-refundable and non-revisable.
• Refunds are not applicable on Social Media Management, SEO, Domain Registration, or Web Hosting.
• All refund requests are processed within 30 business days, if eligible.

Amazon FBA Service – Refund Policy

EliteEcomHub’s Amazon FBA service includes strategic planning, listing optimization, product research, and compliance support.

Refunds will not be applicable if:

• The client fails to provide complete and accurate product/business information.
• The client’s Amazon account is suspended due to prior poor performance or violation history.
• Deliverables were shared and/or service milestones were marked as completed.
• The client delays feedback or action, causing disruption in timelines.
• Refund request is made after 7 days of service commencement.
• The final product listing or FBA setup was delivered and accepted.

Walmart 2-Step Dropshipping – Refund Policy

Our Walmart 2-Step Dropshipping service includes supplier setup, product uploads, and operational automation.

Refunds will not be applicable if:

• The client fails to provide necessary supplier access or business documentation.
• The Walmart seller account is suspended for reasons unrelated to EliteEcomHub’s actions.
• There’s a change of mind after order processing has started.
• Shipping or delivery issues caused by third-party platforms or suppliers.
• Refund request exceeds 5 business days from project start.
• The store setup or listings have already been approved by the client.

TikTok Shop Automation – Refund Policy

This service involves full automation of your TikTok Shop including onboarding, product uploads, and marketing setup.

Refunds will not be applicable if:

• The TikTok account setup was delayed due to incomplete data submission by the client.
• The client’s account was banned or flagged due to non-compliance or prior violations.
• Revisions or creative redirection was initiated by the client.
• The onboarding process or automation was already initiated.
• Request is made after 5 days of project kick-off.

Shopify Dropshipping – Refund Policy

EliteEcomHub’s Shopify service includes store design, product selection, and automation.

Refunds will not be applicable if:

• Shopify theme or store design has been approved or revised upon client feedback.
• The store has been made live or handed over to the client.
• Product lists have been populated or Oberlo/DSers integrations have been activated.
• Refund is requested after 7 days of project commencement.
• The project was delayed due to client’s delay in content, feedback, or approvals.

Client-Centric Commitment Clause

While we strive to deliver excellence in every project, we rely on transparent communication and client collaboration. Refunds are evaluated fairly, but also in alignment with our internal quality assurance, man-hour allocation, and digital asset policy.

To initiate a refund inquiry, clients must email support@eliteecomhub.com with:

• Order ID
• Reason for request
• Supporting documentation/screenshots

Only refund requests that meet the criteria listed under each service category will be reviewed by our billing team. Final decisions will be communicated within 30 - 45 business days.